Designing one of the biggest Mobile Financial Service

A.R. Nirjhor

Leading UX for a Mobile Financial Service in Bangladesh, I transformed a bank's outdated system into a modern platform serving 10M+ users and 100,000 agents, bringing accessible banking to millions through user-centric design for customers, agents, and distributors.

Year (Duration) 2020-2021 (6 months)
My Contribution Executing the UX process & Design
My Role UX Lead (consultant)
Key Actions User Research, UX Design, Workshop facilitation

Challenges

In post-COVID Bangladesh, a leading bank's USSD-based mobile banking system was becoming obsolete as Mobile Financial Services (MFS) gained popularity. The bank needed to create a new platform to compete in this emerging market.
To design a mobile financial system providing superior experiences for Bangladesh's 160 million population
To capture market share in a competitive field. The platform had to serve customers, agents, and distribution officers effectively.
To help the the bank’s product development culture towards user-centered design

Solutions & Impact

We created 3 mobile applications for three tiers of users. Our approach earned us the 2021 Fintech Innovation Award and helped us reach 10M+ active users with a network of 100,000 agents in just one year.
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Posted Nov 15, 2024

Leading UX for a Mobile Financial Service in Bangladesh, I helped transform a bank’s outdated system into a modern platform with 10M+ users in 3 years.

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Clients

United Commercial Bank(UCB)

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