Global HR Professional | Recruitment Strategist | Talent Expert
Caleb Mpofu
Client Case Study: Ergeon
Role: Full-Cycle Recruitment Specialist (Remote)
Tenure: 2021–2022
1. End-to-End Recruitment Cycle Management
Scope: Managed the full recruitment lifecycle for Ergeon, a high-growth tech company specializing in construction services, hiring for roles across engineering, operations, customer support, and leadership.
Key Responsibilities:
Partnered with hiring managers to define job requirements, candidate personas, and success metrics.
Sourced, screened, and shortlisted candidates using a mix of proactive outreach and inbound applications.
Coordinated interviews, feedback loops, and offer negotiations, ensuring alignment with company goals.
Onboarded new hires and monitored their integration into remote-first teams.
2. Multi-Pipeline & Deadline Management
Concurrent Pipelines: Juggled 10–15 open roles monthly across US and international markets (LatAm, Europe, Africa).
Tools & Tactics:
Prioritization Matrix: Ranked roles by urgency/impact, allocating time to critical hires first.
Automated Scheduling: Used Calendly + ATS integrations to reduce administrative bottlenecks.
Weekly Dashboards: Tracked pipeline health (e.g., candidates in stage, drop-off rates) and adjusted strategies in real time.
Result: Maintained a 95% on-time fulfillment rate for priority roles despite competing deadlines.
3. ATS Mastery & Software Integration
Primary ATS: Greenhouse
Customized workflows for diverse roles (e.g., engineers vs. customer-facing teams).
Built automated triggers for candidate follow-ups and hiring manager reminders.
Integrated Greenhouse with LinkedIn Recruiter, Slack (for team alerts), and used Greenhouse Onboarding (for seamless onboarding).
Metrics-Driven Optimization:
Reduced time spent on manual data entry by 40% through automation.
Improved candidate response rates by 25% with personalized, templated outreach sequences.
4. Global Talent Sourcing Strategies
Tactics for International Hiring:
Localized Outreach: Partnered with regional job boards (e.g., AngelList for startups, Bayt for MENA candidates).
Cultural Tailoring: Adapted job descriptions and interview styles to align with cultural norms (e.g., emphasizing flexibility for LATAM candidates).
Time Zone Agility: Scheduled interviews across 5+ time zones using tools like World Time Buddy and Calendly.
US-Based Recruitment:
Leveraged niche platforms like BuiltIn for tech talent and hosted virtual “career open houses” to attract passive candidates.
5. Interactive Interview Design
Candidate-Centric Approach:
Introduced role-specific simulations (e.g., coding challenges for engineers, customer scenario role-plays for support teams).
Created collaborative whiteboard sessions (using Miro) to assess problem-solving skills in real time.
Implemented casual “coffee chat” rounds to reduce anxiety and evaluate cultural fit.
Outcome:
85% of candidates rated the interview process as “transparent and engaging” in post-hire surveys.
Increased offer acceptance rates by 30% by emphasizing Ergeon’s mission and growth opportunities early in the process.
6. Metrics & Data-Driven Decision-Making
Tracked KPIs:
Time-to-Hire: Reduced average from 45 to 28 days by streamlining interview stages.
Quality of Hire: 90% of hires met/exceeded performance expectations at 6-month reviews.
Turnover Rate: Maintained a 12% voluntary attrition rate (below industry average of 20%).
Reporting: Delivered monthly insights to leadership on hiring trends, cost-per-hire, and diversity metrics.
7. Collaboration & Relationship Building
Hiring Manager Partnerships:
Conducted weekly syncs to align on priorities and refine candidate profiles.
Trained managers on bias mitigation and structured interview techniques.
Team Culture:
Fostered trust with cross-functional teams through transparent communication and proactive problem-solving.
Recognized by Ergeon leadership for “exceptional cross-cultural collaboration” in a 100% remote environment.
Metrics I Delivered for Ergeon:
🚀 40% reduction in time-to-hire for engineering roles.
💡 25% increase in underrepresented talent in leadership pipelines.
📉 18% lower cost-per-hire through optimized sourcing channels.
How I Can Streamline Your Recruitment Process
Tailored Solutions: I’ll design a recruitment strategy aligned with your company’s size, industry, and culture—whether you’re scaling a remote team or entering new markets.
Tech-Driven Efficiency: From ATS optimization to AI-powered sourcing tools, I’ll integrate systems that save time and reduce costs.
Candidate Experience Revolution: Implement interactive assessments, faster feedback loops, and inclusive practices to attract top talent.
Scalable Metrics: Track what matters—time-to-productivity, retention, and ROI per hire—to ensure your hiring drives growth.
Let’s Build Your Dream Team
I bring versatility, creativity, and a proven track record of turning recruitment challenges into growth opportunities. Whether you need to scale rapidly, improve retention, or enter new markets, I’ll craft a process that’s as unique as your company.
Ready to transform your hiring? Let’s connect on Contra!
“Hiring is not just about filling roles—it’s about building the future of your company.”
Caleb Mpofu
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Posted Jan 9, 2025
Caleb implemented a streamlined recruitment process that reduced hiring time by 30% for a tech startup, ensuring quicker access to top-tier talent.
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