Citiphone Officer | CITIBANK PHILIPPINES
Reginald Ugay
0
Customer Success Manager
Customer Support Representative
Database Administrator
Microsoft Excel
June 2015 - June 2016
• Answer customer inquiries and special requests;
• Upsell and process loans and additional credit cards;
• Manage credit card points and promo disputes;
• Process credit card requests, cancellations, deactivations and replacements;
• Fix disputes;
• Process delivery of hard copies of statement of accounts if the customer prefers it;
• Coordinate with fraud, back office, bank branches, and third party couriers.
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Manage and process all aspects of credit cards, from simple inquiries to disputes and processing loans, while coordinating with various bank departments.
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Clients
Citi
Tags
Customer Success Manager
Customer Support Representative
Database Administrator
Microsoft Excel
Reginald Ugay
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