Citiphone Officer | CITIBANK PHILIPPINES
Reginald Ugay
Like this project
Posted Jun 18, 2024
Manage and process all aspects of credit cards, from simple inquiries to disputes and processing loans, while coordinating with various bank departments.
Likes
0
Views
1
Clients
Citi
June 2015 - June 2016
• Answer customer inquiries and special requests;
• Upsell and process loans and additional credit cards;
• Manage credit card points and promo disputes;
• Process credit card requests, cancellations, deactivations and replacements;
• Fix disputes;
• Process delivery of hard copies of statement of accounts if the customer prefers it;
• Coordinate with fraud, back office, bank branches, and third party couriers.