Citiphone Officer | CITIBANK PHILIPPINES

June 2015 - June 2016

• Answer customer inquiries and special requests;

• Upsell and process loans and additional credit cards;

• Manage credit card points and promo disputes;

• Process credit card requests, cancellations, deactivations and replacements;

• Fix disputes;

• Process delivery of hard copies of statement of accounts if the customer prefers it;

• Coordinate with fraud, back office, bank branches, and third party couriers.