Client Success at Contra
Isabel Feuerstein
Services Provided 💫
Customer support
Inbox management
Operations management
Project management
SOP creation
Calendar management
My Role in Client Success
I have been working with Contra, the commission-free freelance marketplace, since April of 2023 as a part of their Client Success team.
This role initially started with simple operational tasks reviewing and matching freelance talent to new jobs on the platform but grew into a full-time freelance position by September 2023. My responsibilities in this role have since grown to client email support, SOP creation, sales, project management and much more.
Overall it’s been a great experience working with clients to find the best freelancers for their needs while expanding my operational skillset!
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Posted Jul 30, 2024
I have been on Contra's Client Success team since April 23'! My responsibilities range from reviewing jobs on the platform to client support.
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Clients
Contra
