Client Success at Contra





Services Provided 💫

• Customer support
• Inbox management
• Operations management
• Project management
• SOP creation
• Calendar management



My Role in Client Success

I have been working with Contra, the commission-free freelance marketplace, since April of 2023 as a part of their Client Success team.



This role initially started with simple operational tasks reviewing and matching freelance talent to new jobs on the platform but grew into a full-time freelance position by September 2023. My responsibilities in this role have since grown to client email support, SOP creation, sales, project management and much more.



Overall it’s been a great experience working with clients to find the best freelancers for their needs while expanding my operational skillset!