Client Success at Contra

Customer support

Inbox management

Operations management

Project management

SOP creation

Calendar management

I have been working with Contra, the commission-free freelance marketplace, since April of 2023 as a part of their Client Success team.

This role initially started with simple operational tasks reviewing and matching freelance talent to new jobs on the platform but grew into a full-time freelance position by September 2023. My responsibilities in this role have since grown to client email support, SOP creation, sales, project management and much more.

Overall it’s been a great experience working with clients to find the best freelancers for their needs while expanding my operational skillset!