Became the signature feature that helped Momence win studios in a crowded market

+$500K ARR to Annual Recurring Revenue on the first week after launch

Foundation for the platform’s broader marketing suite rollout

A centralized messaging hub that funnels SMS, WhatsApp, email, push, and in‑app chats into a single real‑time thread complete with rich customer context, so fitness studios can reply faster, automate outreach, and never miss a message.

Studios juggled five separate tools for client comms, creating slow responses, lost context, and fragmented data.

Unified chat pane & channel filters — quick toggles to view any channel without leaving the thread.

Profile sidebar — phone/email, packages, subscriptions, visit history at a glance.

Adaptive composer — respects SMS limits, email fields, WhatsApp attachments automatically.

Three message modes — Transactional, Sequences, One‑offs for maximum flexibility.

Smart segments & filters — target cohorts without exporting lists.

70% faster response time after rollout (internal analytics)

+35% lift in class attendance from automated reminders (pilot cohort)

Generated $500 K ARR in week 1, setting a new revenue record for Momence