Mobile App Development for zapFibra

zapFibra is a Brazilian optical fiber internet provider serving residential customers. The company needed a modern mobile app to streamline customer service and self-management for its users, covering everything from contract access to payments and support. The challenge was to create a frictionless, friendly digital experience that felt both intuitive and technically capable.

Led the complete UI/UX design and development process using FlutterFlow. Created a seamless mobile experience that prioritizes ease of use and quick task completion. Designed and built with Brazilian users in mind, incorporating local payment methods (PIX) and addressing common pain points in telecom service management.

Full FlutterFlow Development: Built the entire app using FlutterFlow's no-code platform, ensuring rapid deployment and easy maintenance

GPS-Based Availability Check: Designed and implemented an innovative coverage verification system using real-time location data

Simplified Bill Management: Created intuitive flows for viewing, downloading, and paying bills with integrated PIX payment system

Quick Access Dashboard: Structured home screen with card-based navigation built using FlutterFlow's component system

Speed Test Integration: Built-in connectivity testing with visual feedback and historical tracking

Contract Transparency: Clear presentation of plan details, pricing, and renewal dates

Within 3 months of launch, the app reduced support calls by 37.4% while significantly improving customer satisfaction scores. FlutterFlow's rapid development capabilities enabled quick iterations based on real user feedback, allowing us to ship updates weekly. The GPS-based availability checker became a market differentiator, providing instant fiber coverage verification that competitors couldn't match. PIX payment integration streamlined the billing process, resulting in a 29.3% increase in on-time payments and reducing payment-related support tickets.