Webhook-triggered automation that receives data by Victor ChuksWebhook-triggered automation that receives data by Victor Chuks

Webhook-triggered automation that receives data

Victor Chuks

Victor Chuks

Webhook-triggered automation that receives data from any source (website, app, or form):
→ Custom webhook URL receives ticket data in real-time → Parses: Name, Email, Priority (urgent/high/medium/low), Issue, Timestamp → Router analyzes priority level and routes accordingly
PRIORITY ROUTING PATHS:
URGENT Priority:
Sends RED ALERT email to manager (🚨 URGENT TICKET)
Sends Slack notification to emergency channel
Creates Airtable record tagged "Urgent"
Sends instant auto-reply to customer: "We'll respond within 1 hour"
HIGH Priority:
Sends ORANGE ALERT email to team lead
Creates Airtable record tagged "High"
Auto-reply: "We'll respond within 4 hours"
MEDIUM/LOW Priority:
Sends standard email to support queue
Creates Airtable record
Auto-reply: "We'll respond within 24 hours"
Every ticket logged to Airtable with full details, timestamps, and status tracking.
Like this project

Posted May 15, 2026

Webhook-triggered automation that receives data from any source (website, app, or form): → Custom webhook URL receives ticket data in real-time → Parses: Nam...