Enhancement and development of solutions for a payment switch

Derrick created the product strategy and roadmap in line with the company strategy on product development.

Delivered a new product to enable consumers to pay merchants directly from their bank account within 8 months by owning, prioritizing the roadmap, and aligning with the business team, and vendors on product vision, company strategy, market opportunity, and business needs.

He delivered a mobile application within 9 months by leading two vendors using agile methodologies to enable bank customers to initiate transactions from any bank on a unified channel. The scope was later refined to offer a self-serve platform for all 9 million PesaLink customers across the 40+ banks, over 10 saccos, over 10 fintechs, and PSPs.

Derrick developed a self-serve platform for PesaLink users on USSD by working with two vendors to enable PesaLink customers to perform key functions without needing customer service.

He was in charge of product relationships with key ecosystem stakeholders such as banks, saccos, fintechs, PSPs, and mobile telco to refine PesaLink user experience across their various channels, lead product partnership engagements, and resolve any existing product and experience bottlenecks.

He also conducted user and market research to understand consumer payment habits, and the payments landscape in Kenya by reviewing ecosystem stakeholders, competition, and opportunities.

Led a team of UI/UX designers to develop experience guidelines for participants who integrate by working with internal stakeholders, customers, and external stakeholders to incorporate their feedback into the design.