Problem
Restaurants, especially those with a high volume of customers, face a series of operational challenges that can affect their efficiency and profitability, the problem that BonAppetit seeks to solve is the need for restaurants to have an efficient and complete tool to manage your daily operations, improve customer experience and increase business profitability
Goals
The main objective of BonAppetit's design is to provide a comprehensive and efficient solution for restaurant management, which allows optimizing operations, improving customer experience and increasing business profitability.
Research
Insights
Intuitive interface: The touch screen layout should be clear and simple so employees can enter orders quickly and accurately.
Menu customization: The possibility of creating personalized menus allows you to adapt the offer to the restaurant's needs and customer preferences.
Order Modifiers: Options to add or remove ingredients, change sizes, etc., provide flexibility and meet each customer's individual needs.
Core Features:
Transaction Processing: The POS should seamlessly handle various payment methods (cash, cards, digital wallets) and generate accurate receipts.
Inventory Management: Track stock levels, manage product information, and set reorder points to avoid stockouts.
Employee Management: Assign permissions, track hours worked, and manage employee schedules.
Reporting and Analytics: Generate detailed reports on sales, inventory, employee performance, and customer behavior to make informed decisions.
Customer Relationship Management (CRM): Collect and manage customer data to personalize experiences and improve loyalty.
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