Director of Client Success for Small Marketing Agency

Objective: Lead the agency's client success team to ensure client satisfaction, retention, and growth.

Revitalized the agency's branding and profile audit, resulting in a more cohesive and appealing online presence.

Successfully re-launched the agency's social media platforms with updated content and engagement strategies.

As a freelancer, I designed and implemented efficient organizational systems that facilitated successful account and client management, focusing on Notion, Asana, Sprout Social, and Canva.

Building, growing, and maintaining strong, long-term relationships with agency clients, fostering trust and collaboration.

Provide strategic guidance to clients, leveraging in-depth knowledge of social media marketing trends and best practices.

Managing and mentoring a team of Client Success Managers, contributing to high client satisfaction and retention rates.

Establishing and tracking key performance metrics leads to data-driven insights and opportunities for improvement.

Collaborating with cross-functional teams, facilitating seamless execution of client campaigns, and driving agency revenue growth.