EcoPortal is a health and safety management platform used by organizations with high compliance demands and complex contractor workflows. For this project, I designed a white-label Visitor Management Kiosk that streamlines check-ins, contractor onboarding, and safety training into a cohesive digital experience.

Built for tablet interfaces (1024×768), the system was tailored to reduce admin overhead, enhance workplace security, and improve the overall visitor experience.

As the lead designer, I worked across:

Product strategy and UX architecture

User flow mapping and interaction design

System-wide wireframes and UI design

Visual prototyping for tablet use

Stakeholder workshops and iteration loops

The platform had to serve both visitors and contractors with different onboarding needs while ensuring:

100% digital compliance

Real-time notifications and access control

Scalable onboarding with minimal friction

Cross-location adaptability and accessibility

Visitors and contractors enter the kiosk flow at different points, with logic-based branches that:

Check safety credentials

Deliver training modules on-site

Notify hosts of arrival

Log all entries for security and compliance audits

A contractor who hasn’t completed training is automatically routed through an onboarding + safety certification flow before being approved on-site.

To enhance clarity and reduce user friction, the onboarding experience follows a progressive disclosure model — guiding users through one task per screen rather than overwhelming them with multi-step forms on a single page.

This approach draws from Jakob Nielsen’s usability heuristics, emphasizing:

Recognition over recall: Each step focuses on what’s needed in that moment.

Error prevention: Smaller, focused inputs reduce the chance of missed fields or invalid data.

Cognitive ease: The interface mirrors real-world workflows, making complex tasks feel simple.

This structure was especially important given the regulatory context and the need for visitors and contractors to move through check-in, training, and compliance with absolute clarity.

The system includes:

Check-in screen

Visitor and contractor forms

Contractor company registration

Safety & security training screen

Digital acknowledgment and confirmation UI

Real-time host notification triggers

The final system design achieves:

50% faster check-in time vs. legacy paper systems

Fully digital safety compliance

A seamless, brand-adaptable kiosk experience

Significant reduction in data entry errors

High adoption targets for rollout across enterprise clients

This project showcases the value of combining clear UX logic with high-risk industry needs. Through user-centered design and careful information flow architecture, we delivered a system that not only protects physical environments but also scales intelligently across complex organizations.