Redesign of the Appointment Scheduling System for Medical SaaS by Anna PodrezRedesign of the Appointment Scheduling System for Medical SaaS by Anna Podrez
Redesign of the Appointment Scheduling System for Medical SaaS
Redesign of the Appointment Scheduling System for Medical SaaS
Role: Product Designer
Tools Used: Figma, Untitled UI
The Task ✨
Client was launching a new venture and needed a versatile Online Booking Widget that could be embedded into various customers' websites (iframe).
The Challenge:
White-Label Requirement: The design had to be "clean, modern, and neutral" to fit different branding styles of end-clients (clinics).
Technical Constraints: It needed to work with existing backend limitations (jQuery datepickers) while looking visually fresh.
Responsiveness: A seamless experience across desktop and mobile was critical.
Client provided a rough prototype and asked for a transformation using the "Untitled UI" framework style.
The Process 🛠️
Instead of jumping straight into pixels, I focused on clarity and technical feasibility.
1. Discovery & Logic First:
I started by analyzing the user flow and asking critical technical questions about the embedding environment, legacy frameworks, and specific data constraints. This prevented expensive rework later.
2. Transparent Estimation:
I provided a clear breakdown of hours (30-40h estimated) and costs upfront, ensuring the client felt safe regarding the budget.
3. UX Wireframing:
I built the "skeleton" of the widget first to validate the booking logic (step-by-step flow, date selection, payment integration) before applying styles.
4. UI & Polish:
Once the flow was approved, I applied a neutral, clean aesthetic compatible with light and dark modes. I organized the final delivery in Figma with clear sections for developers: Cover, Flow, UI, and Components.
The Outcome 🏆
The project was delivered ahead of schedule and hit the mark on the first try.
Immediate Approval: The client accepted the design with minimal iterations, calling the concept "Excellent."
Developer-Ready: The handoff file was structured for immediate implementation.
Client Retention: The trust built during this project led Jeremy to re-hire me a year later for his next venture's landing page and product assets.
Client Testimonial
"Anna is a fantastic designer. She took a very loose brief and turned it into a high quality product design. She asked the right questions to make sure she understood the requirements and delivered ahead of schedule. I would highly recommend."
— Jeremy McMinn
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Posted Dec 31, 2025
End-to-end design of a white-label booking widget. Transformed complex logic into a clean, modern UI adaptable to any client website.