24/7 AI Customer Support Agent

The client was receiving frequent customer inquiries through their website chat and email. Many messages arrived outside working hours, causing delayed responses, missed queries, and repeated questions that consumed team time.

They needed a way to provide instant support without hiring additional staff.

I built an AI-powered customer support assistant trained on the company’s knowledge base.

The system: • Responds to website chat messages instantly • Answers FAQs using company documentation • Handles multiple users simultaneously • Escalates complex queries when necessary • Works 24/7 without human intervention

The assistant retrieves relevant information and generates accurate responses in real time.

Customers received immediate answers at any time of day, and the support workload on the team was significantly reduced.

The business improved response time, reduced repetitive support questions, and provided round-the-clock assistance without increasing staffing costs.

The AI agent effectively acted as a digital support representative available at all times.