Research & User testing

Error & edge case mapping

UX/UI end-to-end reviews

Rapid prototyping

Redesign of MCB Juice banking application which was outdated and freezing.

84.7% Overall Customer Satisfaction

70.8% Customer Experience Index

+500k

Customers downloaded the app

Based on the interview and survey with 90+ existing customers, we focus on 3 personas involved in creating of the application and their usage.

Our initial roadmap was supposed to take approximately one year.

We encountered a lot of unexpected situations which forced us to adapt the roadmap as we went through:

Unrealistic about the end goal

The app is so big and complex that we had split the features more.

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Existing features have been deprioritized

The team and I create worked on the revamp of the application. We was tasked to recreate the app, going to parity phase before introducing new features. We improve the experience of:

the onboarding,

12 mode of payments, and

the homepage.