Organix Onboarding Journey Map Project
Deborah Umeaku
Project Overview:
This project showcases a structured onboarding journey map that guides new customers from signup to ongoing product success.
It was designed to improve the user experience, reduce friction, and ensure timely customer activation through key touchpoints like welcome emails, product tours, and milestone check-ins.
Also, it demonstrates onboarding strategy, touchpoints and how a CSS contributes to a seamless experience for clients within the first 7 days — improving product adoption and client retention.
🎯 Objective:
To showcase a structured sample onboarding journey map that guides new customers from signup to ongoing product success while using Organix — a sample SAAS product management software for companies.
💫 The Project Shows:
A sample customer onboarding journey
How it plays out in a real product (Organix)
The Role of Automations in achieving success
The role of a Customer Success Specialist (CSS) at each stage.
🔹 Overview: The 9 Key Onboarding Touchpoints
Welcome Email
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Posted May 12, 2025
Created a structured onboarding journey map for Organix to enhance user experience and retention.
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Organix
