Establishing Digital Credibility for a Software Outsourcing Company
Project Overview
Client: Reflection Infosys (RFL) - Enterprise software development and IT outsourcing company based in Bulgaria
Role: UX/UI Designer & Webflow Developer
Deliverables: Complete website design and Webflow development
Challenge: Create a professional, trust-building web presence that positions a regional IT company as a credible partner for international clients and SMBs.
The Challenge
Reflection Infosys needed a website that would:
Compete with larger IT outsourcing firms despite being located in central Bulgaria
Build trust with international clients unfamiliar with the region
Clearly communicate technical expertise across multiple service areas
Differentiate through their unique value proposition (experienced team, cost-effectiveness, low turnover)
Convert visitors into consultation requests
Design Strategy
"Let the data tell the story."
Rather than relying on generic marketing claims, I centered the design around quantifiable differentiators that addressed common outsourcing concerns:
11 years in business - Stability and reliability
7.6 years average experience - Senior-level expertise
5.5 years average tenure - Team consistency and low turnover
29 years average age - Motivated but experienced team
These metrics became the visual anchor of the homepage, immediately communicating credibility.
Visual Design Approach
Professional & Technical Aesthetic:
Clean, minimalist layout that signals professionalism
Blue and green color palette suggesting reliability and growth
Generous white space for easy scanning
Grid-based layouts for structured information display
Typography:
Clear, sans-serif typefaces for maximum readability
Strong hierarchy for quick information processing
Large numerical displays for data emphasis
Content Strategy:
Short, benefit-focused paragraphs
Bullet-point service areas for quick scanning
Strategic use of statistics over marketing fluff
Client logos and certifications for credibility
Outcomes
The website successfully positions Reflection Infosys as:
A credible, experienced IT partner, regardless of regional location
A cost-effective alternative to major outsourcing markets
A company with mature processes and flexible engagement models
A technically capable team working with recognizable U.S. clients
Multiple engagement options for different client needs
Frictionless conversion path with a 24-hour response promise
Key Insight: For IT outsourcing companies, the website must function as a risk-reduction tool first and a marketing asset second. Every design decision should answer an implicit concern: "Why should I trust you with my project?"
Technical Note: Webflow was the ideal platform for this project; it provided the professional design flexibility needed while giving the client autonomy over content updates without ongoing developer costs.
Website design for a software company. Trust-building through metrics, client proof, and process transparency to attract international SMB and startup clients.