Reducing Customer Acquisition Cost by 40%

Ben Baggett

Growth Marketer
Marketing Analytics Specialist
Performance Marketing Specialist
Braze
Instagram Ads
Leadpages

Project Overview:

Led a performance marketing campaign for a fast-growing tech startup focused on B2C mobile app subscriptions. The primary goal was to scale user acquisition while significantly reducing the cost per acquisition (CPA).

Objectives:

Reduce the cost per acquisition by 30% over four months.
Increase app downloads and subscriptions by 50%.
Optimize the marketing funnel to improve conversion rates at every stage.

Strategy:

Conducted in-depth data analysis to identify inefficiencies in the current acquisition strategy and areas for optimization.
Implemented a refined targeting strategy across Facebook, Instagram, and Google Ads, focusing on high-converting audiences.
Utilized predictive analytics to personalize ad creatives and messaging, improving relevance and engagement.
Employed advanced A/B testing for ad formats, creatives, and landing pages to identify the highest-performing combinations.
Optimized the app's onboarding process, reducing friction and increasing conversion from downloads to subscriptions.

Results:

Successfully reduced the customer acquisition cost by 40%, exceeding the initial target.
Increased app downloads by 60% and subscriptions by 55%, significantly contributing to the company’s revenue growth.
Improved conversion rates at each stage of the marketing funnel, with a 25% increase in the click-to-subscription ratio.
Enhanced the overall efficiency of the marketing spend, reallocating budget to the most effective channels and strategies.

Conclusion:

This project highlights my ability to leverage data and analytics to optimize performance marketing strategies, driving significant cost savings while scaling customer acquisition efforts.
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