Question 1

What skills should I verify when hiring a Braze expert?

Accepted Answer

Make sure they know how to use Braze well by reviewing a portfolio of past projects. Look for their experience in customer engagement strategies. Check if they understand how to make personalized messages using Braze.

Question 2

How do I explain my project needs to a Braze expert?

Accepted Answer

Prepare a simple and clear description of what you want to achieve. Share any data or past strategies you have used. Describe your goals, like improving customer engagement or personalizing messages.

Question 3

What are the essential deliverables I should ask for?

Accepted Answer

Ask for clear engagement strategies and personalized communication plans. Request a detailed report on how well each strategy worked. Make sure these reports include metrics to measure customer interactions.

Question 4

How do I evaluate the freelance Braze expert's strategies?

Accepted Answer

Review their proposed methods for data usage and personalization. Ensure their strategies align with your goals and customer expectations. Ask for a mock-up or a small trial run to see their approach in action.

Question 5

What timelines should I discuss with the Braze expert?

Accepted Answer

Agree on a realistic timeline for each part of the project. Break down the project into smaller steps with specific deadlines. This helps both you and the expert keep track of progress.

Question 6

How can I ensure quality communication with the Braze expert?

Accepted Answer

Set up regular meetings or updates to discuss progress. Use clear channels like email or project management tools. Encourage open communication for any questions or concerns.

Question 7

How should I handle feedback with the Braze expert?

Accepted Answer

Create a space for sharing thoughts on the work they deliver. Offer constructive feedback to improve results. Encourage the expert to share their own ideas and insights too.

Question 8

What platforms tools should we use to manage the Braze project?

Accepted Answer

Decide on collaboration tools for sharing documents and updates. These could include project management software and communication apps. Ensure the expert is comfortable using these tools.

Question 9

How can I monitor the Braze campaign's success?

Accepted Answer

Make sure to define clear metrics for success at the start. Track these metrics throughout the campaign to see progress. Regularly discuss these results with the expert to make informed adjustments.

Question 10

What is the best way to close a project with a Braze expert?

Accepted Answer

Review all the deliverables and ensure they meet your expectations. Hold a final meeting to discuss outcomes and success metrics. Ask for a summary report that highlights key learnings and results.

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