Hi! 👋 I'm Wes. Nice to meet ya 🤝

Since October '24, I’ve been working as a Product Specialist at Framer helping enterprise teams build better sites, fix frustrating bugs, and make Framer do exactly what they want it to do.

Before that, I had worked indirectly with Framer before reviewing templates for the Framer Marketplace and I was also building Kompa and teaching Framer on YouTube. So when Aroa (Framer’s Head of Customer Success) reached out and offered me the role, it felt like the perfect fit. Getting to work directly with the Framer team and help world-class designers build cool stuff every day?

Yeah.. Absolute dream.

Most of my time is spent working with enterprise clients like Perplexity, Contra, Jagex, Audible, NBC, Cal.com, and Telegraph, just to name a few.

That usually looks like:

Jumping into their sites and helping solve weird layout issues

Debugging unexplainable bugs that slow them down

Helping them figure out the best way to structure things so it stays clean and scalable

Or just answering “how the hell do I build this?” kind of questions, which are my all-time favourite

I’ve supported with exciting projects like the Dragonwilds launch for Jagex and Perplexity’s waitlist for their new Comet browser, long before they were public, which is such a fun thing to do. But honestly, the most enjoyable part of my role is helping really talented people push through the things blocking them and get back to building.

I also spend time helping the wider Framer community, writing help articles to expand framer.com/help, and occasionally jumping in prepping sites for sales demos to show off what Framer can do (this is rare, but I wish it wasn't).

Speed + Clarity wins – Everyday, I’m learning more about how to solve problems fast without compromising quality. I love being really thorough with the way I provide solutions, so this was and still can be my biggest hurdle.

Real-world projects are messy – Even the most elite teams have unnamed layers, broken components and my personal favourite: way too many breakpoints. But this was a lesson for me that you gotta let some fires burn so you can focus on what actually moves the needle.

Great support is about empathy – Especially under pressure. The gratitude I get from high-stress teams close to deadline has taught me just how much a calm, clear mind matters.

I love layout questions. I love helping teams solve weird build problems. And I especially love when I get to help creative teams. They usually have the craziest ideas and are the most grateful when you help them pull it off.

It’s fast-paced and relentless, but super rewarding. I’ve learned a lot working inside a team like Framer, and it’s definitely helped me grow as I build my own team at Kompa.

If you ever need help making Framer do what you want it to do, I’m always keen to help.