customer support
SysAdmin Tech Support
IT Specialist
Customer Success Manager
Customer Support Representative
Freshdesk
Intercom
Zendesk
I developed and implemented a comprehensive customer support strategy, including setting up a customized ticket management system, establishing a knowledge base for self-service, and training the support team to handle inquiries efficiently. I also ensured proactive communication, monitored performance metrics, and provided regular reports, leading to improved response times, higher customer satisfaction, and seamless support operations.
