System Administrator
• Creating of A Home Lab using Azure Cloud Services using Windows Virtual machines on Azure.
• Managing identity (user & devices) authentication into accounts and applications, monitoring of sign-in logs, while mitigating security breaches.
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Posted Apr 21, 2024
• Provided level II and III helpdesk support as needed to staff members encountering technical issues, while maintaining 98% first-call resolution, through chat
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Application/Technical Support Project
Product Support Engineering