Product Support Engineering

● Through monitoring of the deployed application, mitigated error issues that prevented the operations and provided quality troubleshooting that enables branches of financial institutions to print and deliver debit cards to customers at the spot.

● Proper monitoring of the system to avoid security breaches while ensuring a seamless process.

● Responsible for the maintenance and control of the Application by engaging in on-field training.

● Responsible as first-level support and the first point of contact for troubleshooting using ASP.net

to confirm the installation and checking for malware to avoid using Grafana & Microsoft Excel for documentation.