Application/Technical Support Project

Ihekwuaba Ngadiuba

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Technical Support Specialist

Account Manager

Azure

Intercom

Zoho CRM

Evaluate customer's infrastructure and deliver business critical insights and recommendations on
Microsoft best practices and offers, leading to improved cloud security posture in customer
organizations/ tenants and leading to a productive cloud environment.
Document ticket resolutions and different approaches while contributing to the knowledge base for
first-hand information and providing quick references to support engineers.
Monitoring and analyzing of security logs and alerts generated by security tools to identify potential
security incidents
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Posted Apr 21, 2024

Deploy, Configuration and Management of Governance processes for applications, which includes access reviews, troubleshooting, IT compliance & documentations.

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Tena Care

Tags

Technical Support Specialist

Account Manager

Azure

Intercom

Zoho CRM

Product Support Engineering
Product Support Engineering
System Administrator
System Administrator