Transifex, a leading localization platform, required comprehensive and well-structured documentation to support developers and users in managing translation workflows efficiently. The project involved authoring API documentation, SDK integration guides, user manuals, and help center articles to enhance the accessibility and usability of Transifex’s services. The goal was to streamline developer onboarding, improve localization API adoption, and provide clear guidance for integrating Transifex into various applications.

I served as a technical writer on this project, owning documentation from architecture to delivery. My role involved:

Authoring API Docs: Created OpenAPI-compliant API reference guides with authentication, error handling, real-world examples, and sample requests.

Writing SDK Guides: Developed integration tutorials across multiple programming languages, with code snippets and config examples.

Building the Help Center: Crafted user manuals and step-by-step articles covering account setup, project workflows, and localization best practices.

Improving UX: Standardized navigation, searchability, and style; implemented version control to sync docs with product releases.

Cross-functional Collaboration: Worked with engineers, PMs, and customer support to ensure technical accuracy and clarity.

Throughout, I employed a documentation-as-product approach, prioritizing usability, onboarding speed, and support deflection.

Reduced Support Load: Clear help articles and manuals decreased customer inquiries by a measurable margin.

Faster Onboarding: Dev teams integrated APIs and SDKs quicker with improved step-by-step guidance.

Higher Engagement: Page visits and doc interaction metrics increased across both technical and non-technical audiences.

Boosted Adoption: Easier access to real-world examples and standardized docs improved API and SDK uptake.

Streamlined Workflows: Users adopted localization best practices faster through actionable, task-based content.

Streamlined localization workflows, as documentation provided best practices for managing translations efficiently.