Customer Support for Fountain
Jona Zamora
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Posted Aug 7, 2024
My role involves ensuring customer satisfaction through clear communication and prompt resolution of issues, contributing to a positive patient experience.
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Fountain offers hormone replacement therapy (TRT, HRT, and GLP) to help men and women restore their hormone levels to a healthy range.
As a member of the customer support team, I handle inquiries about:
Treatment options and prices
Scheduling video consultations with providers
Understanding pricing and subscription details
Billing, refund requests, and cancellation concerns
Shipping inquiries
Created a comprehensive 40-page FAQ document for the customer service team, covering common questions to enhance support efficiency and ensure consistent, accurate responses.
