Large regulated organisations where compliance requirements differ by jurisdiction and the current answer is a separate system per market.

UBA operated across more than twenty African countries. Each had different regulations, languages and currencies, and each had grown its own onboarding system. The fragmentation was simultaneously a compliance exposure and an operational cost centre. The design challenge was to unify without flattening - regulators do not accept a lowest common denominator.

Designed an integrated onboarding platform built on a configurable form architecture, so each market's regulatory requirements are configuration rather than a separate build.

Designed multi-language and multi-currency support into the foundation rather than as a localization layer bolted on afterwards.

Integrated digital identity verification across markets with different acceptable identity documents and different verification standards.

Designed the compliance-officer surface as a first-class product - the person who has to prove the bank is compliant needs an interface, not a database export.

Worked directly with the executive team, which meant designing the governance model alongside the product: who can change a market's requirements, and what approval that needs.

Three months working with executive stakeholders, compliance leads and engineering. Given the number of stakeholders, I ran structured decision sessions with written rationale so decisions stayed made.

Onboarding unified across 20+ countries on a single platform

Per-market regulatory adaptation built into the architecture rather than bolted on

Multi-language and multi-currency support delivered

Digital identity verification integrated across markets

Figma

Enterprise workflow design

Compliance UX

Digital identity

Enterprise platform design in a regulated, multi-jurisdiction environment. Typically 6–12 weeks: stakeholder discovery, configurable architecture, compliance surfaces, governance model.

Typical investment: $15,000 – $10,000.