CISSA Onboarding Experience with NFC Technology
Sean Khoo
CISSA Onboarding Experience
CISSA (Computing & Information Systems Student Association) needed assistance to streamline their onboarding process to get users to sign up to their club. We came up with a novel membership card that not only identifies them as a member but also provides them a quick access to our website to sign up. This reduces the friction between going to different portals and typing redundant URLs.
Ultimately, driving 20% membership growth by replacing manual verification with a 1-tap NFC ecosystem.
The Challenge
5 Touchpoints Per User
Manual verification across spreadsheets, emails and forms
10+ Min Wait Times
Long queues at events caused drop-offs and frustration
3 Disconnected Platforms
Students confused by disparate systems (email, form, manual list)
Opportunity
1-Tap Verification
Instant NFC card scan for instant access
Unified NFC Ecosystem
One physical card bridges all platforms seamlessly
5-Second Onboarding
Students verified instantly, no friction
Why NFC?
We evaluated three methods to solve the queue crisis.
QR Codes: Cheap, but required app downloads (High Friction).
Manual Lists: Free, but unscalable for 2,000 students (Slow).
NFC Cards: Higher cost, but instant 'tap-and-go' experience (Zero Friction).
Read full case study:
Like this project
Posted Feb 3, 2026
Streamlined CISSA's onboarding process using NFC technology.
Likes
0
Views
0
