I have extensive experience in managing CRM platforms like Salesforce, HubSpot, and MS Dynamics 365 CRM to optimize customer relationships and business operations. My skills include:

Data Management: Maintaining accurate and organized records, cleaning databases, and segmenting data for targeted outreach.

Lead Tracking: Managing sales pipelines, tracking opportunities, and ensuring proper follow-ups.

Reporting & Analytics: Generating reports, analyzing trends, and providing actionable insights to improve customer retention and satisfaction.

Workflow Automation: Streamlining repetitive tasks like follow-ups and reminders to enhance efficiency.

Client Relationship Building: Personalizing communication, tracking feedback, and nurturing long-term relationships.

Training & Support: Assisting teams in CRM adoption, providing training, and ensuring optimal usage.

I use CRM systems strategically to drive growth, improve operations, and deliver exceptional client experiences.