Redesigned car service booking app - Sayaraa

Overview I worked with Sayaara Group in 2021-2022 for the redesign of their car service booking app. The previous app was designed by me 4 years back while working in an agency & design was not compelling & hard to navigate all the product offerings. So they wanted someone to redesign the app with new features like chatting with vendors, renting a car, buying/selling a car, etc. My role

UX Research

Product Strategy

Information Architecture

Wireframing

UI Design

Problem Statement

Drop in orders due to covid -19

Car products were getting less response since the app launched

Unable to respond to every user's product/service-related query

Some offerings were less discoverable

Less user-friendly app & UI doesn’t look appealing

The current app has many flaws in the design, and it needed to be redesigned in such a way that it would be simple to make changes in both backend & front end codes.

Research & Analysis

Heuristic Evaluation

Brainstorming & Sketching

UI Design

Prototype

Test

Intuitive app with modern UI

Made product, services, car wash & other features discoverable with proper iconography

Chat directly with vendors for any query, offers etc

Added promotional banners with best offers & services on the top of home screen

Redesigned the design system with new colors & proper spacing

Increased user base by 40% after new app launch

10k+ active monthly users

Positive feedbacks from the users for overall user experience of the app

I am highly satisfied on Veer’s work in terms of professionalism, product design research and development, proper communication and transparency. - Arun Premji, Founder Sayaara Group