Propatize Resident App was designed to make living in managed communities easier and more connected. It helps residents pay bills, report issues, receive updates, access their estate securely, manage guest entries, and stay engaged with their community, all from one intuitive mobile platform. The goal was to empower residents with control, convenience, and seamless communication.

Residents often faced frustration when trying to reach management or track their requests. Common issues included:

Delays in maintenance response

Unclear payment processes and receipts

Missed announcements and updates

Insecure or inconvenient estate and guest access management

Lack of transparency and trust with management

Residents needed a secure, mobile-first solution to handle payments, communication, and access control effortlessly.

The Propatize Resident App was designed as a central hub for everyday living.

Key design highlights:

Seamless payments: Pay rent, service charges, and dues securely with instant receipts.

Quick maintenance requests: Report issues with photos, track progress, and get real-time updates.

Community engagement: Read announcements, join discussions, and stay informed.

Direct communication: Message facility managers instantly for faster support.

Secure Access Control: Digital access codes for residents and guests to enter estates safely.

Mobile-first Experience: Designed for speed, clarity, and easy navigation.

The result is a smart, connected resident experience where payment, communication, access and operations flow seamlessly.

As the Product Designer, I led the end-to-end design process from research to final prototype, collaborating closely with the engineers to ensure a smooth, user-centered experience.

My responsibilities included:

Conducting user interviews with property managers and residents to understand their needs and frustrations.

Designing user flows, high-fidelity designs, and interactive prototypes that simplify complex workflows.

Creating a consistent design system to maintain visual harmony across the platform.

Collaborating with developers to ensure design implementation matched the intended user experience.

Iterating based on feedback to improve usability and overall satisfaction.