The Registro Eletrônico de Saúde (RES) is the exclusive electronic record system developed by Unimed Campinas. This innovative system was conceived in 2006 and has proven to be an essential resource for clinics, practices, and hospitals seeking an effective transition to the digital environment.

Today, with a community of over 3,500 cooperative members, Unimed Campinas' EHR plays a crucial role in optimizing health information management. Its reach encompasses many healthcare professionals and institutions, providing practical solutions for clinical and administrative data management.

Enhancing Efficiency for the Medical Team: Simplify system usage, significantly reducing the time required to perform tasks.

Aesthetic and Functional Modernization: Update the interface to reflect the latest design trends and provide a visually appealing and contemporary user experience.

Alignment with the New Brand Visual Identity: Ensure that the RES interface is perfectly aligned with the new visual identity of Unimed Campinas.

Low System Performance and Sluggishness: Users have reported that the system exhibits low performance and is often sluggish, negatively impacting the efficiency of their daily tasks.

Confusing Buttons and Fields: Interface elements, such as buttons and fields, have been deemed confusing and unintuitive, resulting in navigation and information input difficulties.

Steep Learning Curve: Users have noted that the learning curve for using the system is very steep, meaning that new users face significant challenges in understanding and operating the RES.

Excess of Unused Features: It has been observed that the system contains a large number of features rarely used in medical practice, creating a sense of resource overload and irrelevant information.

Repetitive and Disorganized Functions: Similar functions and related information are scattered across various screens, making it difficult for users to efficiently find what they need.

Inaccurate Terminology: Procedure and button terminology is imprecise, leading to confusion and errors in system usage.

Based on the Double Diamond methodology, the following processes were employed in each phase:

The analysis of the collected data revealed that user dissatisfaction with the Registro Eletrônico de Saúde (RES) was not just a matter of system performance but rather a complex set of factors contributing to an unsatisfactory user experience. To comprehensively address these issues, we implemented several improvements, including standardizing information input fields and adding descriptions to each field.

These descriptions were thoughtfully designed to ensure accessibility, making the RES more user-friendly for individuals who rely on screen readers. These actions reflect our commitment to providing an enhanced and inclusive user experience.