The full process of designing a mobile app - from client's idea to final high-fidelity design.

In the fast-paced world of restaurant and hospitality operations, efficiency and precision are crucial. Managing orders, inventory, and customer service with ease is critical for providing excellent experiences.

Below is the summary of the problems:

The main goal was to explain SeamlessPOS to potential clients in a simple and engaging approach that fosters sustained growth and success by enabling businesses. Some secondary objectives were established:

Using the "How Might We" approach (HMW)

Was able to explore some potential solutions to help waiters in a restaurant use SeamlessPOS products to take orders more effectively from customers. Below are the few questions we drafted and we were able to provide answers to:

Drew out the journey that waiters will follow when using the Seamless POS software based on detailed research of user behaviour and demands.

I continued by creating sketches, high fidelity and a clickable prototype that I used for usability testing. This helped me validate the user experience and ensure that the app met the user's needs and expectations.

After completing the high-fidelity design, conducted Usability Testing with a select group of users, via screen-sharing software (Google Meet). Each test, lasting 15 to 20 minutes, focused on evaluating the App's design, layout, content, and navigation for potential user experience issues. The tests emphasized clarity, ease of information retrieval, visual appeal, and identification of technical or functional issues. Insights gained from participants guided us in enhancing the SeamlessPOS design, ensuring a more user-friendly and efficient product. Incorporating user feedback is crucial for meeting the expectations and preferences of our target audience.

In summary, Seamless POS signifies a transformative shift in business operations, leveraging technology for growth and sustained success. Key takeaways include prioritizing revenue growth through enhanced customer engagement, fostering sustainability, and recognizing the pivotal role of design in ensuring a user-friendly interface aligned with project objectives. The app is currently under development and the MVP (minimum viable product) is expected to launch in early spring. After the MVP launch, we will conduct more detailed usability tests and user interviews to continue improving the app to bring the best experience to our users.

Project timeline: 2 months (from discussion to full UI design showcased in this project)