EAX Media Call Data Analysis and Reporting

EAX Media Freelance Project, Remote (Apr 2025 - May 2025)

1) Pulled and analyzed call data from CallRail to create daily, weekly, and monthly performance reports and client scorecards on the looker platform.

2) Delivered data-driven recommendations by identifying trends and resolving client issues through targeted analysis.

3) Designed and implemented a mitigation plan to address recurring challenges, improving overall client reporting efficiency