Ecommerce Supplier Liaison and Customer Support Platform
Chiu Yiat Kerk
Virtual Assistant
Product Researcher
Customer Support Representative
Google Sheets
G Suite
Microsoft PowerPoint
Provide personalized assistance to dropshippers in managing communication with Chinese suppliers and addressing customer inquiries effectively.
Services Offered:
Supplier Communication: Act as an intermediary between dropshippers and Chinese suppliers, facilitating communication via WeChat or email to negotiate prices, discuss product details, and track orders.
Order Management: Assist dropshippers in placing orders with suppliers, monitoring order statuses, and coordinating shipping arrangements.
Customer Support: Handle customer inquiries and concerns promptly and professionally via email, phone, or other preferred channels, ensuring a high level of customer satisfaction.
Supplier Research: Conduct research on Alibaba, 1688.com, and other platforms to find suitable suppliers for dropshippers' products, considering factors like price, quality, and reliability.
Benefits:
Saves dropshippers time and effort by managing supplier communication and order logistics on their behalf.
Improves customer service by providing timely responses to customer inquiries and resolving issues effectively.
Enhances dropshippers' relationships with Chinese suppliers through clear and efficient communication.
Allows dropshippers to focus on growing their business while you handle the operational aspects of sourcing and customer support.
