Customer Experience Optimization
Sahara Datuimam
Project Title: Customer Service Flow Design and Optimization
Description:
I developed and optimized a customer service flow, ensuring both quality assurance (QA) and an outstanding customer experience (CX). This project focused on designing clear workflows, ensuring consistency in service delivery, and enhancing customer touchpoints to drive satisfaction. By integrating process design, data analysis, and customer feedback, the goal was to streamline operations, resolve issues efficiently, and create a seamless, positive experience for customers.
Roles:
Customer Service Process Designer
Quality Assurance Specialist
Customer Experience Analyst
Tools Used:
Data Analysis Tools
Workflow Design Tools
Customer Feedback Systems
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Posted Oct 9, 2024
I developed and optimized a customer service flow, ensuring both quality assurance (QA) and an outstanding customer experience (CX).
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Clients
Telstra
Convergys
JPMorgan Chase & Co.
