Customer Experience Optimization

Project Title: Customer Service Flow Design and Optimization

Description: I developed and optimized a customer service flow, ensuring both quality assurance (QA) and an outstanding customer experience (CX). This project focused on designing clear workflows, ensuring consistency in service delivery, and enhancing customer touchpoints to drive satisfaction. By integrating process design, data analysis, and customer feedback, the goal was to streamline operations, resolve issues efficiently, and create a seamless, positive experience for customers.

Roles:

Customer Service Process Designer

Quality Assurance Specialist

Customer Experience Analyst

Tools Used:

Data Analysis Tools

Workflow Design Tools

Customer Feedback Systems