Multi-Profile Access for Scooters

Ola Electric is leading India’s two-wheeler EV revolution with the S1 — a high-performance electric scooter featuring a 7-inch touchscreen and a keyless experience, all integrated with the Ola Electric app.

With the MoveOS 3 rollout in late 2022, we set out to solve a growing user need: letting others use your scooter without sharing your passcode or risking security. Enter: Profiles on Scooter — a feature that allows secure and personalized multi-user access.

As general rule, while sharing scooter with friends & family. They just give them the key and will get it back when scooter is returned. This becomes slightly tricky when your scooter is keyless. This meant they had to keep changing the passcode everytime they let someone else use their scooter - even for a little while. Which is troublesome and makes your scooter highly unsecure if you forgot to change your passcode.

Sharing a keyless scooter with friends or family meant constantly changing passcodes — a hassle and a major security risk.

With millions of Ola S1 scooters on the road, users needed a safe and simple way to share their ride without compromising control or convenience.

To understand how others handled secure multi-user access, we explored car systems like Tesla and Rivian, where guest profiles and digital keys are common. But for two-wheelers, this was nearly uncharted territory. We asked ourselves:

Our initial idea was simple: a Guest Access flow. Owners could generate a temporary passcode that expired after a set time — no need to share their phone number or login. It felt quick and intuitive, like handing over a spare key.

But the more we explored, the more the risks surfaced. If someone reused the passcode or the owner forgot to revoke access, the scooter could be left vulnerable.

What started as a lightweight solution revealed serious security gaps. That’s when we shifted focus toward a more robust, profile-based system tied to identity and access control.

Share your scooter Effortlessly with friends & family while allowing riders to manage their own profiles. Scooter riding becomes even more convenient than ever! Allow riders to manage their own profiles.

Profile Creation: Create up to 5 unique rider profiles — each with their own name and access credentials.

Manage Riders: Add, remove, update, and manage secondary riders easily, all from the Ola Electric app.

Personalized Settings: Each rider gets their own preferences — moods, sounds, and more — for a tailored riding experience.

Real-Time Visibility: Owners always know who’s using the scooter and where it is, thanks to built-in location tracking.

One of the key concerns while enabling scooter sharing was transparency — how does the owner stay in control once someone else is riding?

We solved this by repurposing existing scooter states and subtly updating the in-app copy. This allowed the system to clearly show who is currently using the scooter and where it is — all without needing to build new tracking logic from scratch.

This small design and copy tweak had a big impact: owners now had full visibility at all times, making the experience feel secure and seamless.

We launched the feature to a limited group during the MoveOS 3 BETA release in October 2022, gathered early feedback, and made refinements.

It officially rolled out to all Ola Electric S1 users in December 2022 as part of the MoveOS 3 update.

"This feature is most wanted for family members, really loved this feature" @avinashg7419

"Great! Now I can share my Ola Ev with friends safely." @AmandeepSingh-iu1qr

The feature solved a key user pain point and improved the ride-sharing experience across households, couples, and roommates — all while reinforcing Ola’s commitment to safety, security, and personalization.

By bringing multi-user access to two-wheelers — a feature previously only seen in high-end cars — we made Ola scooters even more versatile and family-friendly.