Introducing Teams

Kommunicate is a customer support platform where bots and humans work together to provide quick, seamless support. Chats can start from anywhere—your website, mobile app, or third-party channels.

Bots handle common questions first, and when needed, a human agent can step in. The handoff is smooth, so the conversation keeps flowing—without making the customer feel stuck talking to a bot.

Support today is a team sport. It's a collaboration across functions—support handles technical stuff, sales deals with prospects, and onboarding helps new customers get started.But all those conversations landed in the same inbox. 📥

This meant delays, confusion, and lots of "Hey, can you take this one? 🙏"

We needed a simple way to organize conversations across functions—so everyone could focus on what they do best. That’s where 👥 Teams comes in.

Teams let organizations split their chat support into multiple groups—each focused on a specific function or customer journey.

Every organization starts with a Default Team that includes all members—bots and humans alike. With Teams, admins can:

🧩 Create multiple teams—like support, onboarding, product feedback, and more

👥 Add both bots and human agents to any team

🧑‍💼 Assign a Team Lead to manage members and settings

⚖️ Define team-specific rules for how conversations are handled

Every team can define how chats get handled:

🤖 Start with a bot to answer common questions

👤 If the bot can’t help, pass to a human agent

🔄 Route to a specific person, or assign round-robin among online agents

⏱️ If a message goes unanswered, reassign it automatically

Since launching Teams, managing conversations has gotten a whole lot smoother. Sales, support, and onboarding teams can now handle their own workflows—without getting in each other’s way.

It’s simple, flexible, and it just works. 💡