Data Accuracy Enhancement Initiative
Enhanced client data accuracy by 99% through meticulous validation, efficient workflows, and process optimization.
Data Entry Specialist
Project Manager
Asana
Microsoft Excel
SQL
STREAMLINING CUSTOMER ONBOARDING FOR EFFICIENT CRM USAGE
Developed and led a customer onboarding project to help clients effectively adopt and utilize the company’s Customer Relationship Management (CRM) tool.
Project Manager
Customer Support Representative
Google Docs
Salesforce
Trello
Customer Care Excellence Initiative
The Customer Care Excellence Initiative improved service at Dada-Ago by cutting response times by 40% and increasing customer satisfaction by 25%.
Communications Specialist
Customer Success Manager
Customer Support Representative
Google Apps
LiveChat
Zendesk