Jeff Roberts

I get brought in when complex systems need to work for real people — not just on paper.

In this case, it meant solving a decades-old problem: childcare access across all branches of the U.S. military. What started as a policy mandate had never fully translated into a usable...

Worked on GrantTrax, a complex grants management platform within ICF’s disaster recovery space, helping turn policy-heavy, compliance-driven workflows into clearer, more usable digital experiences. The work involved simplifying dense eligibility logic, administrative processes,...