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Contra - A professional network for the jobs and skills of the futureTransforming Military Childcare UX: A Unified Global Solution

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Jeff Roberts

pro

• Apr 2

I get brought in when complex systems need to work for real people — not just on paper.

In this case, it meant solving a decades-old problem: childcare access across all branches of the U.S. military. What started as a policy mandate had never fully translated into a usable experience. My role was to step in as the UX strategist and turn that into something operational.

I worked across Army, Navy, Air Force, and Marine systems to create a single, unified experience where any military parent — anywhere in the world — could quickly find and arrange childcare.

That meant designing a structure that could handle both global complexity and local nuance. A parent on a remote overseas base doesn’t plan the same way as someone in a major U.S. city, so the system had to adapt without breaking consistency.

I led cross-branch research to understand not just the logistics, but the real-world pressure families were under. From there, I rebuilt the experience — simplifying navigation, aligning workflows, and creating a framework that balanced each branch’s identity with a cohesive, shared system.

I also worked through the underlying mess — auditing and consolidating fragmented legacy platforms into something centralized, usable, and scalable.

The outcome wasn’t just a better interface — it was a system that actually worked for families trying to solve a real problem, often under stress and time constraints.

Consulting UX Design Figma

Jordane Lelong

pro

• Apr 13

One of my favorite projects from the past few months.

Built in @Framer in 2 weeks for a B2B company in the luxury space, working with amazing brands like Rimowa, Messika, and Copin. This project also expanded into product design for their platform and internal tools, plus pitch decks and demo prototypes for the sales team. What a mission!