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Fulton County’s digital experience had become fragmented, with disconnected content, outdated workflows, and a structure that slowed both residents and internal teams.
Brought in as Chief UX Consultant, the work focused on untangling that complexity at a systems level. A full audit and stakeholder alignment effort led to a new user-centered taxonomy, clearer navigation patterns, and a mobile-first framework built for accessibility and speed.
Beyond the interface, a governance model was introduced to give departments control over their own content, reducing bottlenecks and creating long-term sustainability.
The result was a faster, clearer, and more scalable digital experience — improving how residents access services while enabling the county to operate more efficiently.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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