Fulton County’s digital experience had become fragmented, with disconnected content, outdated workflows, and a structure that slowed both residents and internal teams.

Brought in as Chief UX Consultant, the work focused on untangling that complexity at a systems level. A full audit and stakeholder alignment effort led to a new user-centered taxonomy, clearer navigation patterns, and a mobile-first framework built for accessibility and speed.

Beyond the interface, a governance model was introduced to give departments control over their own content, reducing bottlenecks and creating long-term sustainability.

The result was a faster, clearer, and more scalable digital experience — improving how residents access services while enabling the county to operate more efficiently.