Eric Fletcher
Scrum Master / Product Delivery & Agile Transformation
- 2
- Followers
Operations & Support Optimization for a Global Online Platform
Acted as Product Owner for a high‑volume online order system at a global distribution company. Analyzed and streamlined workflows, cutting open support tickets from 750+ to under 250 in six months. Created...
Project ManagementordermanagementBusiness AnalysisOperationsJiraProduct AnalysisConfluenceMicrosoft Outlook
Digital Product Lead: B2B Ordering Platform for a Global Healthcare Manufacturer
Acted as Product Owner for a B2B online ordering system used by distributors and internal teams. Led requirements, process flows, and UAT to streamline order-to-cash operations, reduce manual...
Digital Product Lead: Member Portal Modernization
The Challenge
Modernizing a legacy portal for a major US healthcare provider to improve transparency and accessibility for millions of users.
Key Outcomes
Claims Transparency: Integrated real-time claims data into the portal,...
Lead Development of Mobile App to Optimize Operations Across 12 Medical Centers
I led a 7-person team, including a Product Owner, UX Designer, iPhone Developer, Web Developer, and 2 Testers to develop a mobile application that helped medical center operations teams improve...
