Contra - A professional network for the jobs and skills of the futureDigital Product Lead: Member Portal Modernization The Challenge Modernizing a legacy portal for a...
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Eric Fletcher
• Dec 25
Digital Product Lead: Member Portal Modernization
The Challenge Modernizing a legacy portal for a major US healthcare provider to improve transparency and accessibility for millions of users.
Key Outcomes
Claims Transparency: Integrated real-time claims data into the portal, enabling member self-service and reducing support volume.
Global Accessibility: Led the Spanish language enablement initiative, removing barriers to care for a diverse member base.
Mobile Evolution: Directed a responsive pharmacy tool POC, transitioning legacy desktop views into a modern, cross-device experience.
Expertise
Product Ownership: Managed complex backlogs and stakeholder alignment in a regulated environment.
Agile Delivery: Scaled Scrum practices to ensure high-quality, predictable releases.
Project ManagementagilehealthcareBusiness AnalysisConfluenceBusiness OperationsJiraMicrosoft Teams
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