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Operations & Support Optimization for a Global Online Platform
Acted as Product Owner for a high‑volume online order system at a global distribution company. Analyzed and streamlined workflows, cutting open support tickets from 750+ to under 250 in six months. Created documentation standards, mapped core processes, and led cross‑functional training so Editorial, Product, and Engineering could work from the same playbook and ship changes with fewer issues.
Project ManagementordermanagementBusiness AnalysisOperationsJiraProduct AnalysisConfluenceMicrosoft Outlook
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
