Manual process: Incoming emails for the business were being manually read, categorized, and forwarded to the right department slow, inconsistent, and easy to misroute during busy periods.
What I automated: Built an intelligent email routing...
Project: End-to-End Product Launch Management System (Asana)
Manual/messy process: An agency running product launches for client businesses had no centralized system for coordinating the six departments involved in a launch, i.e. strategy, product readiness, marketing, sales...
Project: Multi-Location Inventory Tracking System for a National Courier Company (Airtable)
Manual/messy process: A logistics company with independent contractor drivers across 13 US cities had no centralized way to track inventory levels. Getting a stock count meant manually...
Project: Automated Lead Call Reminders (Google Sheets + Slack via Make.com)
Manual/messy process: Sales/lead-follow-up teams were relying on manually checking a spreadsheet to know which leads needed a call that day, with no built-in accountability for who was responsible leading...