AI-Powered Email Routing Automation with n8nAI-Powered Email Routing Automation with n8n
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AI-Powered Email Routing System (n8n)
Manual process: Incoming emails for the business were being manually read, categorized, and forwarded to the right department slow, inconsistent, and easy to misroute during busy periods.
What I automated: Built an intelligent email routing system in n8n using an AI Agent node that classifies incoming emails across five department categories and routes them automatically. Deployed and adapted this for two businesses. Jovals Technologies and Smarties Retail Store. Tailoring the classification logic to each one's departments.
Measurable outcome: Reduced average response/routing time from 5 hours to 10 minutes, cut misrouted emails by 70%, track orders and emails not responded to.
Kapil's avatar
With five department categories, I'd test emails that contain two requests, such as a billing question and a delivery problem. Does your agent assign one owner and flag the second request, or split the email into tasks?
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