Expert Customer Support & Admin Assistant

Bid and Proposal Management
Bid and Proposal Management

Developed and submitted winning bids, increased bid win rate, improved proposal quality, reduced bid preparation time, implemented bid management system

Personal Assistant
Virtual Assistant
Executive Assistant
Google Slides
Microsoft Power BI
Microsoft PowerPoint

Streamlining Administrative Support for Executive Teams
Streamlining Administrative Support for Executive Teams

Provided executive support, managed calendars, travel, and correspondence. Conducted research, prepared reports, and prioritized tasks.

Virtual Assistant
Executive Assistant
Google Drive
Microsoft Office 365
Zoom

Resolving Complex Customer Issues for Increased Satisfaction
Resolving Complex Customer Issues for Increased Satisfaction

Adept at building strong client relationships, resolving complex issues, and driving retention.

Customer Success Manager
Customer Support Representative
Intercom
Salesforce
Zendesk