Bid and Proposal Management
Developed and submitted winning bids, increased bid win rate, improved proposal quality, reduced bid preparation time, implemented bid management system
Personal Assistant
Virtual Assistant
Executive Assistant
Google Slides
Microsoft Power BI
Microsoft PowerPoint
Streamlining Administrative Support for Executive Teams
Provided executive support, managed calendars, travel, and correspondence. Conducted research, prepared reports, and prioritized tasks.
Virtual Assistant
Executive Assistant
Google Drive
Microsoft Office 365
Zoom
Resolving Complex Customer Issues for Increased Satisfaction
Adept at building strong client relationships, resolving complex issues, and driving retention.
Customer Success Manager
Customer Support Representative
Intercom
Salesforce
Zendesk