Erda Gj's avatar
Erda Gj
Albania
Driving sales through exceptional customer service
$10k+
Earned
4x
Hired
5.0
Rating
2
Followers
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Customer Service
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26
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Customer Service
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32
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Customer service
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Gorgias(2)
Bill Hamilton's avatar
Bill Hamilton
PROLondon, UK
Ex-IBM Systems Architect. Building AI workflow automations.
New to Contra
Cover image for Recently worked on a full customer service rebuild with #n8n...
Recently worked on a full customer service rebuild with #n8n and #GorgiasAI. Used n8n for intelligent priority setting, routing to agents, replies to specific queries powered by an external RAG and then note capture on fault issues. So far taken the backlog of tickets from 5,000 down to 100.
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Automated Pricing Monitoring for Replay Golf
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Sales Workflow Automation for Primal
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4
Cover image for Worked with Primal to design and deploy a tailored automatio...
Worked with Primal to design and deploy a tailored automation system built around N8N, HubSpot, and WhatsApp. The solution included: A chatbot powered by RAG (Retrieval-Augmented Generation) to answer common questions about Primal's services Lead qualification through sentiment analysis to identify prospects ready for sales engagement Seamless CRM integration: once identified, lead details were uploaded into HubSpot and a booking link was shared instantly within WhatsApp AI-driven website analysis: prospect sites were scraped and reviewed, with insights automatically added into HubSpot notes to prepare the sales team for upcoming calls.
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Gorgias(1)