Bilingual Customer Support | Revibe & Samsung
Khalid Magdy
Bilingual Customer Support | Revibe
August 2025 - October 2025 | Remote
Provided Arabic-English support by phone, chat, and email to customers in the UAE, Saudi Arabia, and South Africa.
Explained order status, delivery tracking, payment methods, and installment terms in each customer's preferred language.
Customer Service Director | Samsung
January 2025 - July 2026 | New Cairo, Egypt
Led customer support teams across multiple regions and handled escalated customer issues.
Implemented CRM improvements to streamline customer interactions and support retention initiatives.
Back Office Manager | Teleperformance Egypt | Blizzard Entertainment
July 2022 - August 2023
Resolved customer queries and improved back-office workflows.
Used Salesforce.
This entry summarizes my customer service experience and responsibilities.
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Posted Oct 21, 2026
Arabic-English phone, chat, and email support, order and delivery inquiries, escalations, team leadership, and back-office operations.
