Reliable Virtual Assistant for Admin Support & Task Management by Mohammed Shakil Mahmud

Reliable Virtual Assistant for Admin Support & Task Management

Mohammed Shakil Mahmud

Personal Assistant

Virtual Assistant

Customer Support Representative

Adobe Acrobat

Google Docs

Gorgias

Tasks & Responsibilities:

Administrative Support & Organization

Managed day-to-day administrative tasks, ensuring smooth business operations and efficient workflow.

Maintained and organized digital files, documents, and databases for easy access and retrieval.

Handled email management, responding to inquiries, filtering spam, and organizing priority messages.

Scheduled and coordinated meetings, appointments, and travel arrangements to optimize productivity.

Task & Project Management

Used project management tools like Asana, Trello, ClickUp, and Monday.com to track tasks and deadlines.

Prioritized and delegated tasks efficiently, ensuring the timely completion of projects.

Created and updated SOPs (Standard Operating Procedures) to streamline workflows and improve efficiency.

Assisted in managing team communications, ensuring everyone stayed aligned on project goals and deliverables.

Data Entry & Documentation

Performed accurate data entry, record-keeping, and report generation to support business decision-making.

Created, formatted, and proofread reports, presentations, and spreadsheets using MS Office and Google Workspace.

Maintained CRM systems, updating client records and ensuring data accuracy.

Customer Support & Communication

Provided professional customer support via email, chat, and phone, ensuring excellent client satisfaction.

Handled inquiries, resolved complaints, and escalated complex issues as needed.

Drafted and sent follow-up emails, newsletters, and other communications to maintain client relationships.

Process Improvement & Automation

Identified inefficiencies in administrative processes and suggested automation tools to save time.

Set up and managed automated workflows for emails, scheduling, and task reminders.

Recommended software and tools to improve overall business operations and task management.

Financial & Invoice Management

Assisted in creating and managing invoices, tracking payments, and following up on overdue accounts.

Processed expense reports and helped maintain accurate financial records.

Collaborated with accounting teams to ensure timely payment processing and bookkeeping accuracy.

Achievements & Results:

✅ Streamlined administrative workflows, reducing task completion time and increasing overall efficiency. ✅ Improved email response time and organization, leading to better client communication and satisfaction. ✅ Successfully managed multiple projects and deadlines, ensuring timely completion without compromising quality. ✅ Enhanced document organization and data accuracy, making information easily accessible and well-structured. ✅ Implemented automation tools that reduced manual workload and improved productivity. ✅ Maintained excellent customer service standards, strengthening relationships and improving retention rates.

This project allowed me to refine my administrative and organizational skills, ensuring businesses run smoothly and efficiently while focusing on their core operations. 🚀

Like this project

By reorganizing administrative workflows and automating recurring tasks, Shakil increased operational efficiency for a small business, saving them hours weekly.

Likes

Views

Clients

FirmoLux